Customer Care

Ecosiwear e-shop offers you an online purchasing service which allows you to purchase a selection of 100% organic cotton items. You can also benefit from promotions, gifts and exclusive offers. Most of our products you can find online, but they will be offered in physical shops as well.

Below, we invite you to review the general terms and conditions of sales that regulate purchases of Ecosì Underwear products on this website. Disclaimer: the use of this website implies your acceptance of our terms and conditions and we ensure the protection of your personal data. However, if you have any queries regarding the same, please contact us via email



Privacy & Safety


Ecosì Underwear may collect following personal information from the users of website: name, e-mail address, postal address, telephone number, date of birth, gender and credit card information (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in case of refunds), when the user visits the website, registers their profile, places an online order, contacts Ecosì Underwear or participates in Ecosì Underwear promotions and surveys.

All the personal data Ecosì Underwear originates from the interested party, with the exception of contact details that may be provided to us by friends and family, e.g. in order to send a gift voucher or order our undies as a gift.


The personal data of the interested party may be collected and processed for the following purposes:

- To manage and execute online purchasing. We use personal information of the customer to process and deliver their order, and inform them by e-mail and/or SMS about the status of their order.

- Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS or any other channel of communication and/or digital platforms. Sending of this information will involve a creation of user profile,  which is using personal data, the history of your purchases if applicable, as well as the navigation information on the website to evaluate certain aspects related to your personal preferences. If necessary, certain personal information of the client may be used to personalize communications in digital media.

- The content, products or services will be personalized to the customer in the communications, in accordance with their interests. To manage the notifications, consult the "Subscriptions" section in "My Account".

- To respond to the exercise of data protection rights, queries and complaints.

- To manage the notifications service for when a certain garment becomes available on the website.

- To manage and issue accreditation of sale documents: e-receipt, sales or Tax Free invoice.


Ecosì Underwear will store the data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfill the requirements of the applicable legislation. This means that it may keep the personal data also after the interested party has stopped using the services of Ecosì Underwear or has stopped using the website. Due this period, the personal data will be blocked on all Ecosì Underwear systems.


This website uses Google Analytics, a web-based analysis tool by Google Inc.
We may collect information about your computer (including your IP address, operating system or browser type) and how you engage with our website (visit dates, duration, what you purchased…) in order to create reports and improve our website, and for Google to serve you relevant ads on the internet in case you are opted in (so-called "re-targeting"). The statistical data that we collect, which is about browsing actions and patterns, does not allow us to identify individuals. It is anonymous.

Google Analytics use first-party cookies to track users’ interactions with our website. Those cookies contain information that is transferred to your computer. You can opt out of Google Analytics without any effect on your user experience on our website. This can be done via a setting in your internet browser. For more information, visit this Google page


Ecosì Underwear collects information about customer behavior on the website with the use of cookies. Cookies are used to personalize the customer’s online experience on Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. Ecosì Underwear does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Cookies can be managed in the web browser’s preferences. Please note that if the customer does not wish to use cookies when visiting, it may have an impact on the buying experience. Ecosì Underwear uses cookies for the following general purposes: user functionality, statistics, sales, and advertising.  No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing sales and advertising campaigns.

Wholesale Inquiries

If you would like to be our partner and see Ecosì Underwear products in your e-shop or physical store, simply drop us an email

Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments