FAQ

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How can we help you today?

General

Why organic cotton?

Underwear is like a second skin and is touching your lady parts every day. It’s one of the most absorptive organs of the body and links directly to reproductive organs. Therefore, it deserves to be treated with an exceptional care. In Certified Organic Cotton there are no toxic chemicals that are perceived harmful to human health and might cause infections. It is breathable: evaporates moisture that causes bacteria to multiply. Organic cotton is super soft to prevent chafing and discomfort. Organic cotton is better for your body, the environment, and all the people who produce it.



How do I leave my feedback?

Feel free to leave your review on our Instagram or Facebook page, or just drop us an email ecosilingerie@gmail.com.



Will I have to pay additional taxes or duties?

In the EU countries there are no addtional taxes or duties. The price you see in your cart includes the product price and VAT. You only will be charged a delivery fee depending on the shipping location. Expected delivery fee: LT: 2,20 - 3,50 EUR PL: 2,50 - 3,50 EUR Other EU and Schengen countires: 7.99 EUR



Do I need to create an account to place my order?

It is not necessary to create an account. We will just ask for some details, like the shipping address and contact information (email address, phone number) in order to be able to reach you. Also, credit / debit card details, depending on your chosen payment method.



I cannot login, forgot my password...

In the login page you will find a link "Forgot password". Click on the link, insert your email address and you will receive a new link for creating a new password.



Can I buy Ecosì underwear in physical stores?

At the moment our products are only available in our online store. However, we believe that very soon you will see our undies also on the shelves in some physical shops in Lithuania/Poland. Stay tunned! :)



Payments, Shipping and Returns

What payment types do you accept?

We accept Debit/Credit card payments and PayPal.



How long does the shipping take?

The standard shipping will take between 3-5 working days in Lithuania and Poland. Shipping to other EU countries might take 7-14 working days. We are not shipping our undies outiside the EU + Schengen Area. However, for possible exceptions, please don't hesitate to contact us via ecosilingerie@gmail.com



What is the shipping price?

The delivery fee depends on the shipping location. Expected delivery fee: LT: 2,20 - 3,50 EUR PL: 2,50 - 3,50 EUR Other EU and Schengen countires: 7.99 EUR



Can I change my shipping address?

If you would like to change the shipping address, please contact us before you receive the confirmation email stating that your underwear has been shipped. Unfortunately, you won't be able to change the shipping address once the parcel is shipped. However, you can always try to reach the delivery service provider directly and coordinate with them.



Do you ship to my country?

We ship to all EU countries and Schengen Area. For more information and possible exceptions, please don't hesitate to contact us via ecosilingerie@gmail.com



Can I return the purchased items?

We hope you will like your undies and there won't be any reason to return them. However, if it was a spontaneous purchase or you have doubts about the size, if the goods are unworn, unwashed, free of stains and odor, in their original packaging and contain all tags - you can return the undies. We will cover the shipping costs and if you decide to exchange the undies for a different size - we will send them to you free of charge.



Orders

Is it possible to cancel my order?

If you want to make any changes or cancel the order, please contact us via ecosilingerie@gmail.com or on the phone, we will sort it out for you. Just please make sure you do it before receiving the shipment confirmation.



How can I track my package?

First of all, you will receive an email about shipped undies. Later we will provide you with the tracking number.



I haven't received my order, what should I do?

Please get in touch with us! We are always happy to help!



My product is damaged, what to do?

ECosì undies are crafted to the highest quality. However, if you notice any defects, please contact us. We are happy to discuss the replacement. Customer satisfaction is our number one priority.



Promo Codes

I have received a promotion code, how to redeem it?

Please enter your promotion code in the payment page.



I forgot to enter my promo code, what should I do?

Please contact us via ecosilingerie@gmail.com



My promo code doesn't work, what should I do?

Please contact us via ecosilingerie@gmail.com



About the Product

What is my size?

We know that online shopping can be tricky for choosing the right size. Therefore, on our e-shop we provide with a sizing guide, which contains all the measurements. We hope you will find it helpful, but if still in doubt, do not hesitate to contact us. We are happy to help!



How to care for my undies?

We reccomend to wash ECosì undies in 30°C. However, your undies will stay in shape also in 40°C. We encourage you to wash your undies in colder water and hang them to dry to save energy. Use an eco-friendly detergent to lower your impact on the environment.



What my undies are made of?

ECosi undies are made of 95% premium GOTS certified organic cotton. The remaining 5% is elastane for stretch and to stay in shape all day.



How my pants are made?

Our goal is to minimize the impact our fabrics have on the environment, the factory workers, and on the human body. We are focused on making sure that our factories ensure good conditions for their workers and manufacture the product with minimal impact on the environment.



What is your packaging like?

We don't want to contribute to more plastic ending up in the nature and the ocean. Therefore, you will receive your undies in a recycled 100% cardboard packaging. Our packaging is regulated by GOTS to ensure there are no toxic chemicals used in the packaging production, therefore, no fatal effect on the environment.