FAQ

How can we help you today?
General
Why organic cotton?
How do I leave my feedback?
Feel free to leave your review on our Instagram or Facebook page, or just drop us an email ecosilingerie@gmail.com.
Will I have to pay additional taxes or duties?
In the EU countries there are no addtional taxes or duties.
Do I need to create an account to place my order?
It is not necessary to create an account. We will just ask for some details, like the shipping address and contact information (email address, phone number) in order to be able to reach you. Also, credit / debit card details, depending on your chosen payment method.
I cannot login, forgot my password...
In the login page you will find a link "Forgot password". Click on the link, insert your email address and you will receive a new link for creating a new password.
Can I buy Ecosì underwear in physical stores?
At the moment our products are only available in our online store.
Payments, Shipping and Returns
What payment types do you accept?
We accept Debit/Credit card payments and PayPal.
How long does the shipping take?
The standard shipping will take between 3-5 working days in Lithuania and Poland. Shipping to other EU countries might take 7-14 working days.
What is the shipping price?
Can I change my shipping address?
If you would like to change the shipping address, please contact us before you receive the confirmation email stating that your underwear has been shipped.
Do you ship to my country?
We ship to all EU countries and Schengen Area.
Can I return the purchased items?
We hope you will like your undies and there won't be any reason to return them. However, if it was a spontaneous purchase or you have doubts about the size, if the goods are unworn, unwashed, free of stains and odor, in their original packaging and contain all tags - you can return the undies. We will cover the shipping costs and if you decide to exchange the undies for a different size - we will send them to you free of charge.
Orders
Is it possible to cancel my order?
If you want to make any changes or cancel the order, please contact us via ecosilingerie@gmail.com or on the phone, we will sort it out for you.
How can I track my package?
First of all, you will receive an email about shipped undies. Later we will provide you with the tracking number.
I haven't received my order, what should I do?
Please get in touch with us! We are always happy to help!
My product is damaged, what to do?
ECosì undies are crafted to the highest quality. However, if you notice any defects, please contact us. We are happy to discuss the replacement. Customer satisfaction is our number one priority.
Promo Codes
I have received a promotion code, how to redeem it?
Please enter your promotion code in the payment page.
I forgot to enter my promo code, what should I do?
Please contact us via ecosilingerie@gmail.com
My promo code doesn't work, what should I do?
Please contact us via ecosilingerie@gmail.com
About the Product
What is my size?
We know that online shopping can be tricky for choosing the right size. Therefore, on our e-shop we provide with a sizing guide, which contains all the measurements.
How to care for my undies?
We reccomend to wash ECosì undies in 30°C. However, your undies will stay in shape also in 40°C.
What my undies are made of?
ECosi undies are made of 95% premium GOTS certified organic cotton. The remaining 5% is elastane for stretch and to stay in shape all day.
How my pants are made?
Our goal is to minimize the impact our fabrics have on the environment, the factory workers, and on the human body. We are focused on making sure that our factories ensure good conditions for their workers and manufacture the product with minimal impact on the environment.
What is your packaging like?
We don't want to contribute to more plastic ending up in the nature and the ocean. Therefore, you will receive your undies in a recycled 100% cardboard packaging. Our packaging is regulated by GOTS to ensure there are no toxic chemicals used in the packaging production, therefore, no fatal effect on the environment.